Frequently asked questions
Do you have a store I can visit?
Yes!! We have a scoop shop at Poach kitchen and Espresso . So you can come by for scoops between 3pm - Closing.
Can I place the order once I reach?
We are a small team and would appreciate your help for us to serve you better.
For takeaways/ Deliveries - Please place your orders prior to visiting our store. If you are unable to book your order online for some reason, you can always call our team on 7439484143. and they will help you with a booking. This will ensure that you order is absolutely ready for you to takeaway.
We'd hate to keep you waiting
Why do i need to book in advance?
Booking in advance ensures that your get the item you order - We make small batch ice creams and we do run out pretty quick.
Also, when you are doing a pick up - your order will be kept absolutely ready for pick up. We hate to keep you waiting.
How do I know what is available with you?
Our website availability is REAL TIME. If it shows out of stock here It most probably is!
So just take a moment to view our menu to know the availability of an item.
What are you delivery charges?
Our delivery is not calculated by distance but on YOUR order value .Please refer to our Delivery Policy here.
Can I pay Cash on Delivery?
Cash on Delivery option will be available at check out. Please note that we have an additional delivery fee for all COD options.
Something is wrong with my order. What can I do
We are sorry if you faced any trouble with your order.
Just reach out to our team via call on 74394 84143 during working hours . Or click on the whatsapp icon at the bottom of the page to leave us a message.
We are here to help and will do everything we can to fix this.
Can I cancel my order?
To cancel an order, kindly reach out to our team on 74394 84143. If your order has not dispatched, we may be able to cancel your order.
Please read our refund policy as well. at the bottom of the page
I want to change my order.
To modify an unpaid order: Simply call us and we can make the changes. Call on 74394 84143
To modify paid orders: We may have to cancel your entire order which will be refunded automatically within 5 - 7 days as per the usual bank timings.
You will then be asked to place a fresh order to proceed. Call on 74394 84143 so our team can assist you with this.
How can I modify my delivery date or time?
To modify an order, kindly reach out to our team on 9654531646. If your order has not dispatched, we may be able to postpone your order date and time.